FAQ

1. What are Home healthcare services?

Home Care services is the broad spectrum professional support provided to the patient in the comfort at their home who are recovered from hospital stay, suffering from chronic illness , physically disabled & geriatric category & who need nursing care or medical assistance for treatment and or support in daily essential activities.

2. What all are the services can be availed at home ?

Nursing Assistant like grooming, bathing , sponging, feeding, oral medication etc..
Nursing Procedures like medication administration, dressing, Indwelling care or insertion.
Post-surgical care
Long Term Care for chronic illness
Physiotherapy or Rehabilitative care post trauma or surgery
Elderly Care for geriatric patient
Mother & Child Care
Care for patient who is suffering from neurological disorder
Special Child Care
Lab investigation at Home
Pharmacy at Home
Diet & Nutrition Counseling
Scientific Weight management program
Yoga & Health fitness

3. Who need the home care services?

Elderly People
New Born babies
Children
Chronic ill patient like Alzheimer’s, heart failure, kidney disease, or diabetes
Patient who is suffering from Hospital Psychosis
Young Adult who recovered from accident or injuries and need care & assistance at home
Young adult who wants better care for their parents
Young Adult who recovered from accident or injuries and need care & assistance at home
Young Adult who have undergone the surgeries and need care and support at home
Special Child or Mentally ill Adults.
Health conscious people for healthy habits counseling

4. How to select Proper Home Healthcare Services?

You can call us and get the assessment done from our qualified healthcare professionals and they will guide u & recommend you appropriate services which is needed.

5. How can I book the Home Healthcare service with IndiMac HealthCare?

You just need to visit the website & submit the inquiry with proper requirement or make a call to customer care to book your required services. We IndiMac Healthcare are ready to serve you 25/7.

6. What can I expect from Service provider at first visit?

IndiMac Healthcare Service provider nurse, therapist or technician will conduct the initial evaluation and educate you about the need of the care and duration required. This evaluation and education will helps us to provide your complete health need.

7. How can I trust or identify that service provider is from IndiMac healthcare?

At IndiMac Healthcare, Our all the staff are well qualified and well trained.
All our Healthcare providers are selected through stringent recruitment process and they are verified and background is checked before appointed.

8. Can IndiMac provide us the customized care plan for me and my family?

Yes, Customized care plan can be offer by the IndiMac as per the suggestion by your physician.

9. What if I don’t like my care plan or packages and I want to change it?

Yes, We understand that need of the care must be reviewing from time to time. So we conduct the regular review of the care and we involved family member to re plan or re design the care plan to provide the effective service.

10. For how frequent and how long I should continue my home care?

It is completely as per the requirement of the patient need and the doctor’s plan of care.
We IndiMac Healthcare Provide a Nursing Assistant minimum for 3 days to 1 week.

11. How can I contact or book the services in Sundays and off days?

Our Offices are functioned from 9:00 Am to 6:00 Pm, However our emergency contact number are working for 24/7 to assist you and book the services.

12. What is the turnaround time to start my services once I booked

We start the care and services within 48 hours once exact assessment and need of care is identified, how ever it may start from same day or on immediate basis also.

13. Can we get the same staff for regular services?

Our aim is to provide maximum possible satisfaction and build a long term relation with you and your family. So we will try to provide same service provide all the time but in case it is not possible we will provide you the suitable match to satisfy your need.

14. How can I pay charges for the services availed?

You or an authorized family member will be provided with invoiced during the services & after the completion of services.
Once a week our Coordinator will visit and collect the payment. You can make pay via Cheque or cash to our service co coordinator. You never have to pay staff directly. And you’ll never be asked to pay an additional fee to any employee.

15. Are services of IndiMac Healthcare available 24 /7?

We can provide services up to 24 hours, 7 days a week.

16. Can I get the copy of our medical record?

Patient‘s medical record records are strictly confidential. You can send request email ID info@indimachealthcare.com.
You will get the email back with in 4 working days.

17. How can I give feedback or give my suggestions or raise my complaint?

You can write us on the feedback@indimachealthcare.com or call to our customer care or give feedback at our website. We will reply you as earliest.

Easy Booking

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Qualified Team

25+ years of experience

Flexible Schedule

Our doctors are always available

Best Price Guarantee

No overpriced services

How Can We Help ?

Our trained & Qualified healthcare professionals will provide you world class Quality health services at your home.
You just need to contact us & tell your need, our expert staff will assess & recommend you the best and suitable services which is required.

Once you book the services you or your loved one will get very specific care with lot of devotion and compassion by our staff in your homely comfortable environment.

Why To Select Services From IndiMac Healthcare Only?

  • You will receive specific & dedicated care from us.
  • We are working 24/7
  • we are easily accessible via mobile or email
  • our staff are well trained, qualified and always be under supervision of seniors
  • our staff are trained in language that our patients understand
  • our all the staff are verified and thier background bis checked
  • we are quick, affordable and accountable
  • we are recommended by well know hospital and doctors of town
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